Carlile MyConnect Frequently Asked Questions
The perfect ship-it-to-Alaska solution...proudly delivered by Carlile.
Welcome to Carlile MyConnect, your reliable solution for shipping to and from Alaska.. Forwarding a small package? Or maybe a larger item like furniture or auto parts? No matter the size of your package, we’ve got you covered. We encourage you to explore these frequently asked questions, designed to provide you with all the answers you need to make your shipping experience as smooth as possible. If you still have questions or need personalized assistance, please contact our dedicated team. We’re here to help!
Package Forwarding to Alaska FAQs
No, you can shop by phone or catalog and have your retail packages forwarded to Alaska as well.
Wherever you purchase from, make sure to use the special MyConnect shipping address (including your MyConnect customer ID) in Tacoma, WA rather than your Alaska address.
Please use the MyConnect Shipping Quote calculator to estimate the cost of forwarding your retail packages to your nearest Carlile MyConnect shipping terminal in Alaska. You will need shipping dimensions and weight.
Please note that actual charges to forward your shipment to Alaska are based on verified shipping specifications once we receive your items at our Tacoma, WA shipping terminal.
The key to MyConnect is using the unique shipping address provided when you register for MyConnect. This address is for Carlile’s shipping terminal in Tacoma, WA and includes your unique MyConnect customer ID number.
Use your MyConnect shipping address (instead of your Alaskan home or business address) anytime you make a purchase and MyConnect will deliver your items to a Carlile terminal near you in Alaska.
You will receive a notification once your items have been received in Tacoma, WA. We’ll then confirm your package forwarding charges based on verified shipping specifications. Next, you will log in to MyConnect to pay for your shipments, and your items will be on their way to Alaska.
Retail packages that have been forwarded to Alaska can be picked up during business hours at your designated MyConnect package pick-up terminal.
MyConnect’s Alaskan Package Forwarding Pick-Up Locations
Anchorage MyConnect Package Pick-Up
1800 East 1st Avenue
Anchorage, AK 99501
Pick-Up Hours: Mon-Fri 8a – 5p
Fairbanks MyConnect Package Pick-Up
900 Aurora Drive
Fairbanks, AK 99701
Pick-up Hours: Open Mon-Fri 7a – 6p | Sat 8a – 12p
Kenai MyConnect Package Pick-Up
1216 Bridge Access Road
Kenai, AK 99611
Pick-up Hours: Mon-Fri 7a – 5p | Sat 7a – 12p
Kodiak MyConnect Package Pick-Up
5152 Tom Stiles Road
Kodiak, AK 99615
Pick-up Hours: Open Mon-Fri 8a – 5p
Prudhoe Bay MyConnect Package Pick-Up
500 Airport Way
Prudhoe Bay, AK 99701
Pick-up Hours: Open Daily 6a – 7p
Carlile’s package forwarding service, MyConnect, is capable of handling a wide range of items, including fragile and special care products. We leverage an integrated air, sea, road, and rail service, ensuring that items, even delicate ones, are transported safely and securely to Alaska.
MyConnect caters to a variety of shipping needs, from small boxes to larger items like furniture, equipment, and even recreational vehicles like snow machines.
Yes, MyConnect provides notifications and shipping tracking, allowing customers to follow their order from the Lower 48 to Alaska. This feature ensures transparency and control over the shipping process, offering real-time updates on the shipment’s location, status, and estimated delivery time
Tracking shipments from your retailer to MyConnect in Tacoma, WA
Use the tracking information provided by your retailer to track your shipment until it is delivered to Carlile MyConnect in Tacoma, WA.
Tracking shipments once received by MyConnect in Tacoma, WA to Alaska
You will receive a notification once your items are received by Carlile MyConnect in Tacoma, WA. Log in to your MyConnect account for tracking information until your item reaches its destination in Alaska.
Standard Liability Coverage Included
The maximum liability on your shipment to Alaska will be $20.00 per pound up to a maximum of $200,000 per shipment for new goods. Household goods and used goods will have a maximum liability of $0.10 per pound up to a maximum of $5,000 per Alaskan shipment.
Additional Coverage Available
Additional coverage beyond Carlile’s standard liability coverage is available and can be added when completing your shipment in MyConnect. Simply provide a declared value and additional coverage charges can be added to your order.
The maximum liability on the shipment to Alaska will be increased up to the declared value, not to exceed $200,000 per shipment. In no case will the declared value exceed the replacement value of the goods.
Carlile stands by our commitment to reliability and excellent customer service. In the event of an issue with an order, Team Carlile is available to assist and resolve the matter. Contact customer service or call 1.800.478.1853 for further assistance.
Package Express members will need to establish a new MyConnect account (it’s simple and free) in order to forward packages to Alaska with our updated shipping service.
MyConnect will replace Package Express effective January 1, 2021. With MyConnect you’ll enjoy an enhanced shipping to Alaska experience with no size or weight restrictions.
Everything from bed frames to flame throwers, tires to engines, stovetop hood vents to baby cribs has been shipped with MyConnect! We can get your packages forwarded to Alaska even when your favorite home decor retailers such as Joss & Main, Pier 1, Wayfair, Overstock, and IKEA; or your favorite auto part retailers such as PartsGeek, Napa, RockAuto, or O’Reiley’s say it can’t be done!
Have a question about the type of product you want to ship? Contact us today!
The following items are prohibited and will not be accepted for MyConnect shipments to Alaska:
- Temperature–controlled / perishable freight
- Illegal drugs
- Live animals
- Firearms
- Fireworks
- Coins, currency, stocks, bonds, or cash equivalents
- Jewelry, furs, and precious metals
While there are a lot of retailers who don’t ship to Alaska, below is a list of the most popular that have forwarded packages to Alaska using Carlile MyConnect:
- IKEA
- Wayfair
- Home Depot
- Walgreens
- Scan Home
- RockAuto.com
- Staples
- Conoco
- Hilcorp
- Overstock.com
- Carquest
- Pier 1
- NAPA
- O’Reilly’s
- Keller Supply
- Holiday Station
- Grainger
- SteamDot Coffee
- PartsGeek
- Anixter
- Wesco
- Joss & Main
- Metrie
- Rodda Paint
- Xerox
- Alyeska Pipeline
- East Penn Manufacturing / Deka Batteries
Have questions about a retailer that is not on this list? Contact us today to speak with someone in Customer Service!
Yes! You can have packages from IKEA delivered to Alaska.
Use your MyConnect shipping address (instead of your home or business address) anytime you make a purchase and MyConnect will deliver your items to a Carlile terminal near you in Alaska.
Yes! You can have Wayfair packages shipped to you in Alaska.
Use your MyConnect shipping address (instead of your home or business address) anytime you make a purchase and MyConnect will deliver your items to a Carlile terminal near you in Alaska.
Yes! With Carlile MyConnect, we can help you ship your Overstock.com furniture or home decor purchases to Alaska.
When you use your MyConnect shipping address at checkout instead of your home or business address, MyConnect will deliver your items to the closest Alaskan Carlile terminal for pickup.
Yes! From custom builds to standard OEM parts, Carlile MyConnect can help ship motorcycle and auto parts to Alaska.
Instead of shipping to your home or business, use your MyConnect shipping address anytime you make a purchase and MyConnect will deliver your car parts to a Carlile terminal near you in Alaska.
Yes! Shop online at PartsGeek.com and have your auto parts order forwarded to Alaska with Carlile MyConnect.
Just use your MyConnect shipping address (instead of your Alaskan home or business address) anytime you make a purchase with PartsGeek and MyConnect will deliver your items to a Carlile package pick-up terminal near you in Alaska.
Yes! Big or small, You can have your Rockauto.com orders forwarded to Alaska using the Carlile MyConnect service.
When you checkout, specify your MyConnect shipping address (instead of your Alaskan home or business address) anytime you make a purchase and MyConnect will deliver your auto parts to a Carlile package pick-up terminal near you in Alaska.
Yes! MyConnect will forward Pier 1 packages to Alaska.
When you are checking out on the Pier1.com website, use your MyConnect shipping address instead of your Alaskan home or business address and MyConnect will deliver your items to a Carlile package pick-up terminal near you in Alaska.
Yes! Looking for furniture or decor? Use Carlile MyConnect to have Joss & Main delivered to Alaska.
When checking out at Jossandmain.com, provide your MyConnect shipping address (instead of your normal residential or business address) and MyConnect will deliver your order to an Alaskan Carlile terminal near you.
Package Forwarding to Alaska Pricing
